AN - 0341
£40,000 - £45,000

Are you looking for a better career? 

If so, our client is looking for an outpatient manager who is looking to stake there career to the next level. They are looking for a motivated, skilled and experienced nurse to join their state of the art facility based in London. 

Our client is a well respected orthopaedic specialist clinic who have a fantastic reputation for providing the best care. Our client has a number of sites across London and has great commuting options to every sites via train, car and bus. 

Requirements 

  • Extensive Front of House experience
  • Good understanding of the impact of the customer experience on business and patient outcomes
  • Strong customer service ethic
  • Able to handle sensitive information without compromising confidentiality
  • Excellent communication skills  
  • Experience using and managing patient management systems

Duties

  • To take responsibility for the design, development, delivery, continual improvement and operational efficiency of our clients Outpatient centres.
  • Maintain strong and effective relationships and dialogue with all practicing consultants who deliver patient services at the ODTCs
  • Provide a timely, efficient and courteous provision of Outpatient services to the agreed standards of the department, taking account of the patient/clients clinical, physical and cultural needs.
  • Manage the impressions of all clients by ensuring that all tasks are performed to highest standards.
  • Evaluate levels of client and consultant satisfaction and monitor trends, with a focus on continuous improvement
  • Develop departmental standards, policies and strategies to improve service. Implement these standards and ensure they are adhered to by all members of the Front of House team.
  • Deal with client and consultant requests in an efficient and professional manner and respond to consultant requests in a positive manner at all times
  • To work closely with the Lead Radiographers, OP sisters and back office teams to ensure a seamless personalised service for all our patients.
  • Take an innovative approach to the development of services, maximising the use of digitalisation to deliver excellent customer service
  • Responsible for providing excellent service to the high profile patients while they are attending the clinic.

Staff Benefits

  • Private Medical Insurance 
  • Company Pension Scheme
  • Perkbox    
  • Employee Assistance Programme 
  • Occupational health services 
  • Season Ticket Loans 
  • Cycle to work scheme 
  • Childcare Vouchers

Interested? Make sure you apply for this role today!