Experienced Patient Administrator needed!
Are you an experienced patient administrator?
If so, this is a perfect opportunity for you.
Our client in Chertsey is looking for a Senior Patient Administrator to join their cardiac unit. As a Senior Patient Administrator, you will make sure that all patients feel informed and engaged throughout their diagnostic pathway using IT systems and digital technologies. You will also work with colleagues to provide administrative support for imaging services.
Responsibilities
· Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
· Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
· Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
· Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
· Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
· Checking the pre-authorisations for insured patients
· Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
· Assisting in the completion of month end administrative procedures for the management team
· Participating in governance activities, audits, personal development and team meetings
· Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
· Maintaining a clean and safe working environment
· Complying with ISO standards in respect of information security management
· Reporting all incidents and complaints in line with company policy.
Requirements
· Experience Working within a customer or patient focused environment
· Experience Using Microsoft packages and other IT systems
· Experience Using effective communication skills with people
· Experience Working with multi-skilled colleagues as part of a multi-disciplinary team.
· Skill in administration processes and proficient with Microsoft packages
· Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
· The ability to conduct themselves in a professional manner with both patients and colleagues
· Good listening skills with an ability to present information in a logical manner
· The ability to demonstrate an appreciation of patient care and confidentiality
· An understanding of data protection and its importance in the workplace
· A proven level of accuracy and attention to detail
· Flexibility in their working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes.
Benefits
· 27 days annual leave (plus bank holidays)
· Generous company contribution pension scheme
· Private medical insurance options
· Life assurance
· Hybrid and flexible working opportunities
· Fantastic learning and development opportunities
· 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
· Enhanced parental leave
· Monthly award programme and online peer-to-peer recognition
· Long service recognition, with vouchers and additional annual leave
· Refer a friend bonus
· Discounts on InHealth's healthcare services
· Smart tech, Cycle to Work and thousands of discounts and cashback options
· Paid-for professional memberships and more!